Free edition doesn't have live chat however, if you need to upgrade to include live assistance you can and probably should, once you've upgraded, choose the button I want to talk to an expert. An expert will be notified and you will either receive a phone call or you will have an expert contact you using the chat tool within the software. Once in a chat you can even request that you receive a phone call from the expert and that can happen. In some cases the expert may request that they call you.
