I worked with support today.. Experience was not good for me or her.
1. My screen was in my big desk top monitor screen which became so grainy she couldn't see it.
2. Moving it back to my laptop screen it was too small for her to see. I had font at 130% Still bad.
3. Couldn't see my pdf files or see the guide in the help window that popped up (I was aghast). Pdf files blacked out the screen. How are they supposed to help if they can't see. This feature to view my K1 spreadsheets and pdf files has worked mostly in the past. C'mon, you guys have been running this business for years. Please get your act together and enable the user and support to work efficiently. Both of us value our time.
