To clarify.
Same issue. I spent hours with support (4 representatives) and could get no solution. Two representatives were trying to help and troubleshoot but were unable to fix the problem. One was an obviously inexperienced rep that stated "imports do not always work". The Tier Two representative was too full of herself to listen to what I had to say and insisted that I use the online version. When I asked to be switched to a different representative, she hung up on me.
This is disgraceful!
