Note that if you click the Errors icon above "Forms in My Return," a footer will open under the open form to display more information about the error highlighted in red.
We have tested these entries but are unable to reproduce the experience you have seen. It would be helpful to have TurboTax files from both 2023 and 2024 to test this issue further.
If you would be willing to send us a “diagnostic” file that has your “numbers” but not your personal information, please follow these instructions:
In TurboTax Business, open your return and go to Online in the TurboTax header. (On a Mac computer, choose Share or Help.) Do this for both 2023 & 2024.
- Choose Send Tax File to Agent.
- You will see a message explaining what the diagnostic copy is. Click Send on this screen and wait for the Token number to appear.
- Reply to this thread with a screenshot of your Token number (this avoids Community filters for numbers with a dash) and tag (@) the Expert requesting the token from you.
- Please include any States that are part of your return - this is VERY important.
We will then be able to see the same experience you are having. If we are able to determine the cause, we'll reply here and provide you with a resolution.
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