Giving up on Intuit customer service. Will just complete the 2024 Schedule D form on IL Dept of Revenue website versus wasting any more time, and arguably being worse off than when first called. Could have saved $50 + tax and a lot of time if had just completed the entire IL-1041 form manually vs trying to use TurboTax.
Instead of trying to determine why the 2023 versus 2024 Schedule D was being used in the Turbo Tax application or when an update would be available. Customer service kept trying things that were unrelated and arguably left me in a worse state then when started.
During this fourth (and last) over hour long call, customer service had me start a 'preview Windows update' which significantly slows response times in other applications and resorted icons on my desktop by name (nothing to do with running TurboTax), had me delete Schedule D (which hadn't worked before) then restart my computer. With the Windows update still running, the restart took 30-40 minutes (hung up with customer service rep before it completed). Of course nothing changed when restarted TurboTax and went back through the state entries (still 2023 Schedule D). Not clear if this last rep knew any more about TurboTax or computer operation than myself. Very Frustrating!
