DavidD66
Expert Alumni

Get your taxes done using TurboTax

TurboTax does not have your refund.  TurboTax never had your refund.  If the bank rejected your refund, the IRS has your money, not TurboTax.  I suggest you call the IRS again, you may not have received accurate information.  As PatriciaV mentioned, you may want to contact the independent Taxpayer Advocate Service

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