Please verify where it stops. You said "it won't complete the download." Do you mean "download" or "install?" i.e., Does that mean you are downloading your purchase and only getting 26% of the installation file instead of the complete program file? Or are you saying you can download the installation file, but when you launch it the install stops at 26%?
Or are you installing from a CD and the installation hangs? If so, any error message?
