Thank you for your response. Just to clarify, this issue is about accessing the state software, not efiling a state or federal return. I live in Washington State but also have Oregon income. So, I downloaded the Oregon software as my one free download on my desktop. I prepared my Oregon return and mailed it in, I did not efile. For my sister, who lives in Oregon, I prepared her returned and efiled it with no problem. But, when I went to prepare my son's return, who also lives in Washington, but also had Oregon income, I could not access the Oregon software with paying the $40 fee.
All I could see at the top of the screen was Washington listed, which also does not make sense since Washington does not have any income tax, so why would it even be listed? I did talk to Turbo Tax customer service twice, but they could not help me, and I was forced to pay the $40 to complete the return. Shouldn't I be able to prepare an unlimited number of state and federal returns with the same software so long as I do not e-file them?
