I'm getting this message when trying to file my Federal and State taxes in the Desktop version of Turbotax on Windows 11.
After about 1.5 hours and two people on the phone with 800-4INTUIT, I did not get a resolution and the second person was very difficult to understand and put me on hold for a long time. So I hung up and searched and came here.
I went to https://directpay.irs.gov/directpay/payment?execution=e1s1 to pay my tax bill to avoid penalties since I was not hopeful of getting a resolution in the next few hours (and was not willing to wait on the phone for any longer). I'm not trying disparage the support team, but sometimes, if a problem takes more than, say 20 min, to resolve, the support team is just not really knowledgeable enough to solve it and may just need more training in this "difficult to solve" scenario.
The advice to file Federal and State separately was helpful. With filing Federal by itself, we bypass the part where we need to enter a credit card (because Federal filing is included as part of the Turbotax cost). I'm guessing the part about processing the payments is broken or down or overwhelmed.
I have not tried to file my state taxes yet but will try soon (perhaps by that time, the problem will have been discovered and/or resolved).
