I do not see this error when I try to replicate your situation. In order to take a deeper look at this, I need a diagnostic file, which is a copy of your tax return that has all of your personal information removed. You can send us one by following the directions below:
TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
- This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number that was generated in the response.
*(If using a MAC, go to the menu at the top of the screen, select Help, then Send Tax File to Agent”)
It would be helpful if you took a screenshot of your token number.
In the meantime, try the workaround suggested by hftaylor01, which seems to have worked for several customers.
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