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It's 2025 and I have this EXACT problem--called "customer support" and finally got a nice person.  Spent over an hour trying all these kinds of suggestions (including clearing cache, rebooting, etc) but NO HELP.  Final suggestion was to try a different device--umm, it's working all the way up until it's time to pay so I don't think the problem is my device, but I did it anyway--no go.   Now I'm supposed to call back...for what?  It's clearly an issue on your end!  I do not have anything really complicated--a couple 1099s nothing large or unusual.  It's AFTER the review and I click on "Review your order"