Thanks Linda,
I tried all your suggestions, even switching browsers, but nothing helped. I did finally get tech support and spent an hour on the phone (basically doing everything you suggested) but that didn't help either. They finally said its a known problem and he sent me a link so I would get informed when the problem was solved. lol, the link didn't work, it goes to an 'unknown page'. Yesterday I received an email saying the problem was solved, so I just ran Ttax again, it did a long update and when I tried to file, same problem, the dumb message saying 'we've hit a slight snag'. This isn't the best year for Turbo Tax!
