Copying and pasting what Intuit already posted is useless. This does not work. I already said i tried this then you copy and paste the same crap. Then you roll into internet connection? What a clown response. Jesus. Almost as useless as speaking to the actual customer service people who have no idea what they are doing.
However, i did end up figuring it out.
Turbo Tax forces everyone to start with the live product. Its a money grab and a shady practice. Whatever.
First thing you have to do is “downgrade” from the Live Version to $89” / “$129” WITHOUT Live version. I know its still not the price anyone wants to pay but we will get there.
Once you downgrade out of Live version. Then you have to downgrade a SECOND time into the correct non-live version that you originally wanted to be on. So the free basic. $39 deluxe. And so on.
It’s ridiculous but i hope these steps help folks in the future.
