On a W-2, Box 20 is the name of the locality that is assessing the tax. If you have an amount in box 18 (Local wages & tips) or box 19 (Local income tax), then you need to enter the locality name in box 20. Otherwise, you will get an error. If it is for Kansas City, you can abbreviate it, KC.
If you have no amounts in boxes 18 or 19, you can leave all three boxes blank.
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