You could try logging out of the program, and clearing your cache and cookies to see if that helps with connecting to Vanguard.
Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
You may also try using another browser.
Also, make sure that all updates have been run for your TurboTax program.
Click here for information on manually updating TurboTax.
Make sure you transactions do not exceed 10,000 and that your import file size is less than 4MB. If you are close to those limits, the system will timeout and give you an error message.
Click here for "What If I Can't Import My 1099?"
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
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