well this s---ks. I finished my taxes, did the final reviews and I'm trying to file. When I click to pay the $20 state filing fee I get a message saying 'We've hit a slight snag', wait a while and try again or call customer support. Waiting doesn't help and calling just gets a computer voice that doesn't understand my question and won't connect me with a service rep, then hangs up. Been using T-tax since 1988, but if this is how they treat their customers, I'm done with them.
