charlie70
New Member

Charged $89 despite being new user and filling in app?

Hello. I just moved last year to the US, and I decided to use TurboTax this year to profit from the offer of free-tax filling for first-time users through the app by February 18th.

 

Despite only having a W-2 from my employed and a 1099-INT from my bank, and despite filling everything through the app, I'm being charged $89 for TurboTax Live Deluxe, when a screen before said it was clearly since I was first time user.

 

Could this be an error on the app? Or is it possible to get it waived?