Same issue here. Never used the install on another machine, but I'm about to activate my 3rd code. So I called customer support as suggested.
Let me articulate the details of the call for entertainment purposes.
After spending 10min on the phone with the support rep, just going through verification, I explained the situation. I said its asking me for a license code now for the 3rd time on the same machine. And I reiterated multiple times to him I have never uninstalled the software.
He goes whats the issue then?
Well its the same machine and it shouldn't ask for a license code again on the same machine after the first install, and if it continues I'm going to run out of codes.
He asks for the code to check on his end, I give it to him.
He goes well it says here its been installed on 2 machines (insert face palm here). After some more painful explanation and now 30-35 minutes in he finally agrees to escalate to next agent.
Here is the best part, next tier agent picks up, breathes into the phone, and then hangs up on me after I say hello.
