Get your taxes done using TurboTax

Is there any tax on Line 24 of his Form 1040?  If there is not, this is likely why it is not calculating the credit.  Since the Lifetime Learning Credit is not refundable, it can only be applied to tax on Line 24.  If there is no tax there to reduce, the credit won't calculate. 

To see this line on the tax return, follow these steps:

From the left rail menu in TurboTax Online, select Tax Tools (You may have to scroll down on the left rail menu.)

1. Select Tax Tools 
   
2. On the drop-down select Tools 
3. On the pop-up menu titled “Tools Center”, select View Tax Summary 
4. On the left sidebar, select Preview my 1040