I was having issues understanding why I owed 79 dollars as opposed to just the 39 for deluxe. I got on the phone with a support tech and he did not seem interested in helping me at first. He kept telling me to just submit my return and then we could look into it. I told him I didn’t want to submit it until I understood why. He seemed frustrated that I wasn’t submitting my return and that I was asking him to look into it and help me understand. We figured out that using my return to pay the 39 dollars cost an extra 40 and I decided to just pay with my credit card. I thought it was also weird that he wanted to stay in cobrowsing mode while I put in my credit card information and decided to do it after we got off the phone. When I did, I realized that he would have been able to see almost all of my numbers and that was off putting. I am disappointed that I left that interaction feeling that he didn’t actually want to help me understand and just get me to submit and say his job was done.
