Entering tax free income

I have filed a difficulty of care form and now my W-2 form does not show earned income in box #1

It only reports it in box #16 of W-2 form.  this disallows EIC Tax Refund.

My employer tells me that my income is IRS tax free. So they can not Report income in Box#1

Where can I report this Income in order to qualify for EIC tax refund.  I have no other earned income

to report. My Income is exempt from IRS under code 2014-7