They use to be user friendly. Now they have started trying to nickel and dime people. They had problems with the state tax forms 2 years ago and I had to write to the office of the president in order to get it fixed as the customer service people couldn't help. This year we have to file in 2 states, as we moved mid year. They want to charge $60 for me to talk to a tax person when their software didn't calculate the numbers as it should. All this after charging separate for the state return and filing a fee to e-file the returns. NOPE! We used them since 2004 but they have been nothing but a headache for the past 3 years. I'm done with them!
