MonikaK1
Expert Alumni

Get your taxes done using TurboTax

I'm not aware of any server issues today. It's possible your Internet connection was just momentarily interrupted. Try exiting and then restarting TurboTax. If that doesn't work, try rebooting your device. If you are using wi-fi, try using a hardwired connection.

 

If you still see a no internet message, you might try these troubleshooting steps:

 

You might try logging out and back in, and using a different browser. Chrome generally works well. 

 

Try clearing your cache and cookies.  If after trying all of the options mentioned you still have the same problem:

 

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

 

@cwvoyager48 

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