Inability to download financial docs from brokerage to Turbo tax

I have my year end 1099's avail at my brokerage acct, I can see them available on my account page and also have a hard copy of same in hand (pages and pages of data I am not willing to hand input), yet Turbo tax is telling me "there dont appear to be any docs avail for download". Contacted my broker who told me they have had numerous complaints about Turbo tax  tax software and this particular issue. Similar experiences, recommendations?