It would not let me answer No. I could only enter an amount. I finally talked to someone. After a full hour on the phone she finally talked to someone else who said there was a "known software problem" and I would be contacted when it was fixed. I waited six days with no contact, then called again. Talked to Greg. He saw that there was a problem and I should not be charged the $404 tax penalty. He said he was transferring me to a tax specialist to see if there was a work-around so the tax penalty could be removed. I also asked that the higher charge for Live Premium be changed back to the original $89 since the problem was software and not my fault.
I assumed that during the time I was on hold Greg was talking to a specialist about what the problem was. When she finally came on, she didn't go over any of it with me. She just said it was fixed and I would not have a penalty, and that she had given me a credit for the higher Turbotax charge. She could see my screen and was telling me what to do. I finally realized that she was just walking me through finishing and filing the return. I told her I wasn't comfortable with filing because I wasn't sure the tax penalty had been removed. She assured me that there was no penalty and I could file. I took her word for it and filed. Afterward, I printed out my tax return and the tax penalty was still there!!! And the Turbotax charge showed a total of $199. What do I do now?
