I have had a horrible experience with TurboTax this year. After purchasing the Premier version from Costco, first I wasn’t able o download it to my iPad Pro. It showed that it is downloading, but it didn’t. Then I used my Mini Apple and was successful completing the download using the activation code. After completing and uploading our federal and state taxes, within 24 hours both were accepted by the IRS and the state. Then I tried to sign on again to my turbotax account using te iPad, but it would not show my completed 2024 files. Instead, it prompted me to start our 2024 filing again! For a few days I kept going back and forth between the iPad and the Mini, but here was no change. Under the same sign on credentials, the iPad showed the 2023 files with a prompt to continue filing for 2024. The app on the mini showed my 2024 submission.
UNTIL TODAY. Now the mini is not showing my completed 2024 files either, only 2023. So now I have no records of my 2024 submissions, other than a printed first summary pager and the text messages acknowledging acceptance from the IRA and the sate.
Something is terribly wrong at TurboTax. There are no posted phone numbers for user support. I am probably wasting my time writing up this complaint, but i am still hoping that someone - and the “community” - will read it. However, I made a note in my calendar for next year. No more TurboTax! After 20 years it is time to go somewhere else.
