According to the clarifying screenshots, you have selected "Pay with my Refund." The "Pay with my Refund" option is only available for electronically filed returns, which isn't currently available because your wife doesn't have a SSN or ITIN.
To select the "File by Mail" option, you'll need to change your payment method from "Pay by Refund" to "Pay by Credit or Debit Card." .
Follow these steps to update your payment method:
- Log in to TurboTax: Open TurboTax and log in to your account.
- Go to the Payment Section: Navigate to the section where you select your payment method.
- Change Payment Method: Select "Credit or Debit Card" instead of "Pay by Refund."
- Enter Card Details: Enter your credit or debit card information as prompted.
- Save Changes: Make sure to save your changes.
- File by Mail Option: Once you've updated your payment method, the "File by Mail" option will become available. Select this option and continue to the next step.
