I purchased two licenses for TurboTax Federal plus State and I installed each on a separate laptop. I have tax returns to prepare for family in Kentucky and in Missouri. I downloaded the Kentucky program on one laptop successfully at no cost. When I tried to download the Missouri program on the second laptop under the second license, the program prompted me for payment. I should be able to have each state program free as those are the products I purchased. Does anyone know how to fix this? I called customer support, but they seemed stumped and then I was placed on hold and cut off. Hoping I don't need to call them back.
