TurboTax Experts can hold one of three credentials: CPA, Attorney, or Enrolled Agent. Holders of any of these three credentials at TurboTax are well qualified to answer your tax questions.
If you have a question that is accounting-specific, for example, and you really want to speak to a CPA, and you let that be known when you contact TurboTax for Expert help, you can have a CPA call you back, but you may need to wait longer until a CPA is available.
See here for this year's options for expert help. Expert help (as opposed to product help) is available to TurboTax Live users.
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