AmyC
Expert Alumni

Get your taxes done using TurboTax

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

 

Online version:

  1. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  2. Log back into your return.

 

Desktop version: 

  1. Save your return while closing the program.
  2. Update the program
  3. Open

@Samantha111 

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