Ordered install disk 3 weeks ago and it still hasn't shown up. Called customer service to see if they can give me a tracking number and they insisted that Turbotax no longer offers a CD. Their own customer service doesn't even know what's going on. Waited for 30 minutes to be told she did find my order number but, no they don't have a tracking number. No other help available.
Hey. Remember Blackberry--the most popular smartphone on the planet? They're no longer selling phones and barely alive because they didn't care what their customers wanted. Too important and popular to fail, indeed.
