I spent 7 hours today with Intuit tech support on 3 issues related to the online version of 2024 Turbotax, on Windows 11 PC running in Chrome browser.
Most of the issues were related to:
1. The server side not keeping track of the completed information and not syncing correctly. everytime the page timed out and I had to login there was loss of some information. I cleared the cach and did the usual browser debugging, but the problem is persistent.
2. connectivity to banks for automatic download and categorization of expenses. The server SW does not allow for return to add additional banks, after the first one was added. The expenses need to be added manually.
3. if you delete a self-employment occupation and try to start over again, there seems to be a flag that blocks connecting any additional banks or downloading the information from the connected banks again. I had to "clear and start over" option with the entire 2024 return several times to import and categorize from only one bank correctly.
I have never used the Windows app version before, but the number and nature of my problems with the online version strongly indicate that Intuit is losing its grip on quality. It makes me wonder if I should trust it anymore. I have been using the online version for 6 years and never had any issues until this year.
So, yes, there is evidence of "an avalanche of problems".
