After a week and a half, I have dealt with tech support 6 times, went to level 2 support twice, purchased the disk, was connected to the supervisors twice and I still don't have TurboTax INSTALLED on my computer. They went through all the usual steps that could prevent it from installing, but I could not get TurboTax to install on my computer. The first supervisor said I could get the refund on my program, for all the trouble I've had, get the disk, and try again. I specifically asked, will I still be able to use my License Code. She said "YES". Never was able to install it, even with the disk, even with the help of a tech (again). Everyone told me, it must have something to do with my settings that is blocking it.
I then decided, the only other option was to install it on my wife's computer. Not what I wanted, since she uses it for work all day, and beyond that, it's not supposed to be there. It actually installed on her pc. Tried to input the license code. TurboTax wouldn't accept it. Call back support. The tech has me try it a couple of times. Then it's up to a supervisor, and she has me try a couple of times. Then I get an error that they say means "You used the code too many times". Since when is there a maximum number of installations?
I AM DONE WITH TURBOTAX!!!
Purchased H&R Block for $15.00 less than TurboTax, and it works just as well and still does everything I need it to do. It is a download, but it works and they allow you to reinstall and use the activation code again, if needed in the future. BTW, it installed first try.
Should have done that at the very beginning.
