Get your taxes done using TurboTax

To clear this error message, you can try going back through your "Personal  Information" screens to make sure your address was entered correctly.

On the screen that says, "Where Do You Receive Mail?" make sure "US Address" is selected.   (See screenshot below for additional guidance)

You could also try logging out of the program, and clearing your cache and cookies.  

Please click here for instructions on how to clear your cache. 

Please click here for instructions on clearing your cookies.

You may also try using another browser.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.