equity7501
Returning Member

Refund amount falls

I've noticed an issue where my refund amount falls unexpectedly after I have entered all my data. I get to the page where it says, "congrats on your refund of xxxx amount", "why is my refund xxxx amount", and "here's what's changed".

 

After I review this info, I click on the continue button (and without any other data input from me), the refund amount then falls several hundred dollars. This next web page is "you've got a head start on state taxes".

 

I've cleared my tax return 3 times, started over, and still encounter this unexpected refund drop at this page in the software. I have no idea what is happening in the background, especially with no further data input from me. Anyone else seeing this? Thanks.