After multiple hours trying to figure out what was wrong and 5 or 6 calls to the help line, I had no success in solving the problem. Finally, one of the these customer responses said to pull down the "Help" note on the screen and pay by phone. I called the number and was told by the person that the forms for my state were not yet ready and that I should wait until Feb 13, 2025 and then to try again.
Very frustrating that none of the operators on help lines could have told me that and that Turbotax couldn't have given me the information instead of the "Hmm...it looks like we've hit a snag, try again" BS. Hopefully next week I can e-file. If I continue to have problems, perhaps the solution is H&R Block software after more than 20 years with Turbotax.
