Feb. 8th, A.D. 2025
Good Day,
After spending two and a half hours on the phone I was finally granted a refund of the money I paid via
the computer Vs. what I spent at Costco.
Concerning having to go to the tool bar to access the correct account or system, think for a moment.
The instructions in the pamphlet state that to begin the procedure I am to go on the computer and access
Turbo Tax.
The tax questions pop up and I answer them and go to the end and after two hours on the phone I pay double. How am I , the stupid naive customer supposed to know that I am on the incorrect platform or
whatever the techno name is ?????
Tool bar??? I am eighty years old and believe that I am pretty savvy on the computer compared to some
of my senior citizen friends who do not even have a phone that can access Google, Rumble or any other
site.
So, next year I suppose that I will somehow struggle to get onto the proper site because you geniuses in the six figure pay group can not come up with a user friendly way to do taxes. I was told that many new computers do not even have a disc drive so compact discs are now useless. Wow, my luxury Chevy IMPALA does not even have a disc player.
When my wife and I drive the two hundred twenty miles to Las Vegas she drives and I sit in the passenger seat and play music from my C.D. collection on a boom box on my lap.
Oh well,
see you next year.
Respectfully,
A loyal customer,
Ursulo Cook
