Thanks for the follow up. I tried all permutations and combinations. Eventually it was solved. The overseas support reached by dialing [phone number removed] is useless. I dialed [phone number removed] At got a person in USA. She was amazing. Basically ended up “purchasing” the state download for me and into my account. Our only explanation was that if it’s a third-party reseller, then TurboTax has had issues. If you contact them within 60 days of your purchase from a third-party reseller, they can refund you the money. They have a very finite list of authorized resellers like Amazon Costco, etc. So the lesson here is that beware of who you’re buying from.
