Please try to manually enter your W-2 using the instructions below as shown in this help article:
- Open or continue your return.
- Navigate to the W-2 section:
- TurboTax Online/Mobile: Go to W-2.
- TurboTax Desktop: Search for W-2 and select the Jump to link.
- At We'll start with your W-2, select Work on my W-2 and Continue.
- If you land on the Your W-2 summary screen, select Add a new W-2.
- Leave the employer ID section blank and Continue.
- Select Type it in myself.
- Follow the instructions to manually enter your W-2 info.
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