Thank you. Unfortunately...
I tried that and I was on the phone with a nice gentleman from customer service for well over an hour. We tried a lot of the same things that have been described in this thread and a few other things. He talk to someone else to get more guidance and ultimately came up with "I don't know. You are going to have to ask for a refund." So I have started the process of getting my refund through Amazon because that is who I purchased it through. I've already started the tax filing process using a competitor. I've used TurboTax for years. I didn't want to leave, but it has been 2 years in a row of software issues.
