My returns finally got accepted by the IRS. I did talk to someone at turbo tax and this person was EXTREMELY HELPFUL, it seems like some people had not so good customer service reps, but the one that I had was extremely good and probably was the reason why my return eventually went through...
I had a "security" issue on my account. Never had that before but apparently it's a new thing. Anyway, when I called to adress the issue, a woman shared with me that my info was clear and that there were no duplicate accounts using my information, so she "lifted" a "hold" on my account.
It was not clear to me that there was a "hold" on my account (nothing indicated anything about that) but after the rep told me they lifted it, that's when I knew about it. She didn't tell me some "important" things that eventually another rep told me about.
A couple days since the "lift" had passed, and still my return was "pending". I was concerned that it wasn't processing like previous years. So I called turbo tax AGAIN - and this time I got a really great rep. She consulted someone above her, I think it was either a tax expert or someone top tier, but she knew who to ask. They looked at my account, made sure that everything was good on their part and then came back and told her that because my account was on hold, that it would be about 48 hours more till the IRS could respond. She told me to check back tomorrow or Friday and I should get a response.
She put my concerns at ease and the next day (today), I learned that the returns processed early this morning and federal/state were both accepted. For some reason deep down inside I feel that it was something they probably did that facilitated a successful transfer. I am horrified that some of you have to wait 5 months for your tax return. Please reach out to the customer service, let them know that you paid for your services and that as a paid customer, you expect to get to the bottom of this. There's no reason why they should not know why you're hung up on your taxes...they're responsible for transmitting your returns in a timely matter to the IRS once you hit that "send" button. So please check. If you have a security issue know that your returns are on "hold" EVEN THOUGH IT DOESN'T SAY IT, so I'd suggest calling them, make sure your account is good and have them lift the hold.
Praying for the best for all of you!
