That is not a helpful suggestion.
First of all, my post mentions that I did not try restarting.
And I did not try restarting because I have already spent countless hours entering information, so I'm not willing; I'd be more willing to go use someone else's product at that point, which makes that suggestion all the more absurd for your business.
Second of all, no -- have YOU tried fixing the bug?
For anyone else reading, the solve I found: Change the paid product you're using.
For turbotax, making me pay more for a product's service I don't need just so I can route around your bug is tantamount to theft.
Do better.
