I got an error on the Home Energy Credit. I entered all the information about window and heat pump installations and it said something like "You don't qualify for any Home Energy Credits: $0". No explanation, no help. Somehow, after jumping ahead in the return and then back a couple of times, it updated to show the credit. I had another issue with a 1099-MISC and questions it asked about whether a portion of the lawsuit settlement was for back pay. I entered information required and it just kept cycling me back through all the questions and would not exit that section. I've been using TurboTax for years, but the poor quality control is unacceptable. And if you click on Help, it connects you to a user forum where you get to search for answers from other customers! Where's the product support, Intuit???? The IRS has their own software now, so why pay for this crap anymore?
