I am writing to formally express my frustration and disappointment with TurboTax’s fee structure. Your platform advertises a $39 fee, yet an additional $40 is charged simply for the act of filing. This brings the total to $80, which, in my case, amounted to 6% of my entire tax return—a completely unjustifiable amount.
As a tax preparation service, TurboTax has full visibility into users’ earnings, deductions, and financial situations. Yet, despite knowing how much of our hard-earned money is already taken through taxation, your company still imposes excessive fees on those who are simply trying to comply with the law and file their returns. The fact that these charges are not transparently disclosed upfront feels intentionally misleading.
It is unacceptable that TurboTax preys on taxpayers with these hidden and inflated fees. The cost of filing should be clear, fair, and proportionate. Instead, your pricing model capitalizes on those who are expecting refunds—essentially taking a cut of their money for a service that is advertised at a much lower rate.
I am an underpaid preschool teacher and every dollar counts. This kind of business practice erodes trust and damages TurboTax’s reputation. I will not be recommending your service to anyone and will actively encourage others to seek alternative tax filing methods that do not exploit users with unreasonable fees.
