I may have a way to help.
You can share your return with a specialist.
The return will be "sanitized", meaning all names, social security numbers and personal references are removed.
We will then be able to determine the source of the issue.
If you agree, please follow these steps:
- Log into your TurboTax account
- Go to Tax Tools
- Then select Tools
- On the pop-up screen select Share my file with Agent
- This will generate a message that a diagnostic file gets sanitized and transmitted to us.
- Please provide the Token number in a reply to this post.
- Include @JohnB5677 in your reply so that I get a notification.
@Nlatham4211
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