Feb. 5th, A.D. 2025
Greetings.
I purchased the Delux package from Costco in January, 2025. I completed the download on my computer Windows ten on the first day of filing, Jan. 27th. I too noticed that I was not asked for the license code at the
beginning of the process. At the end of the process I was charged $49.00 again for the package even
though I paid around that amount at Costco.
It took me only 55 minutes to complete both Fed. and state taxes. I spent two hours on hold and speaking to several people on the phone about the charge and they too told me to simply pay it and file a claim for a refund. I went to my trusty email and completed a nice letter asking for a refund and provided all information including the license code.
On Tuesday Feb. 4th, 2025 I received my Fed. refund, today on Feb. 5th, 2025 I received the state return. Eight and nine days respectively in waiting. I still have not received the refund from Turbo tax. Can you believe that?
Hello? Turbo Tax, are you there? Are you going to refund me the money for the double payment for your
tax preparation package?
My phone number if you want it is [phone number removed]. I live in California in case someone from India or the Philippines is going to want to talk to me.
How much longer to I have to wait? Do I have to hire a shark attorney to go after my refund to the double payment?
Is anyone actually reading this?
I will wait for my refund.
Please do not steal from me.
Respectfully,
Ursulo Cook,
MA. ED. semi retired professor of astronomy so
I am not too stupid.
