Unable to import my data from E*Trade - userid error message

When attempting to download my data from E*Trade into Turbotax I get the following message, "Please enter your E*Trade user name that you use to log on to your E*Trade account(s)". That's exactly what I'm doing. I'm 100% sure that I'm entering the correct userid. 

 

BTW, when I call Intuit for help I'm told to manually enter the data.