Lets try to clear that original entry and repost it.
After deleting it:
- Do not import it!
- Post it manually.
On the menu bar in the sidebar on the left.
- Select Tax Tools
- You may have to minimize tabs for both Federal & State
- On the drop-down select Tools
- On the Pop-Up menu select Delete a Form
- This will give you all of the forms in your return
- Scroll down to the form you want to delete
- Select the Form 1099-DIV
- Click on Delete.
Repost the 1099-DIV manually
If this error persist, contact us again and request a Token Number
Include @JohnB5677 in your reply so that I get a notification.
You can share your return with a specialist.
The return will be "sanitized", meaning all names, social security numbers and personal references are removed.
We will then be able to determine the source of the issue.
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