> When you originally installed your software, did you have a thumb drive in one of your USB drives?
> Or do you have your software installed in OneDrive instead of a local drive?
Not me. Nothing unusual about my setup. Installed it on the internal drive, where the saved files are as well.
The 2024 version of Home and Business, which I've only launched 3 times on this machine has now made me authenticate again and used up a second seat of the license. My 2023 version, which I tried to view last year's taxes in, has 0 seats left, and I'll need to get a new code from Intuit for that version as well. I hate wasting my time on customer support calls about this, and yes they've had me reinstall before as well. It doesn't help. The support agents never know what's going on and are less familiar with the problem than the people on this message thread.
Can anyone at Intuit confirm that this is a known bug, and give us something to reference when we call? It's been a problem in Turbotax versions for years. How can we report bugs in Turbotax so they get some attention?? Clearly this support forum isn't sufficient.
