Thank you for the link to a phone number where I could speak with someone.
I called and spoke with a technical advisor who was very helpful. Unfortunately, they do not have a solution and he consulted with other tech's while we were on the line and no one seems to know what causes this issue. But he did say plenty of others seem to be having the same issue. He said the one other person that he helped on this issue was able to resolve it by installing it on a different computer, but that's not an opyion that I have. He said the best advice he could provide is to purchase an install disc for $10 and he thinks that should work and he provided me the link to purchase the disc. The link for that purchase disc is as follows for anyone else that may need to do this:
https://turbotax.intuit.com/lp/ttd/4021/
I filled out the data needed and am purchasing the disc, so will see how that works out once I receive the disc in a few weeks. The tech indicated that if that does not work out then I should call back and they should be able to refund the $10 disc purchase amount.
Frustrating, but hopefully works in the end and hopefully Intuit can figure this issue out internally.
